Customer Lookup
Caller matching · service & sales history · AI-suggested next action
Matched customer
John Smith
C-1041 · (780) 555-0142 · john.s@example.com
Vehicle
2021 Ford F-150 XLT
VIN
1FTFW1ED5MFA12345
Last service
248 days ago
Appointments (12 mo)
1
Next recommended
Oil change + tire rotation
Department
service
Declined services
Brake pad replacement
AI suggested opener
"Hi John, I see you're calling about your 2021 Ford F-150 XLT. It's been a while since we've seen the vehicle — are you looking to book service, or is this about something else?"